Refund Policy

Project work — websites, branding, applications

Projects are invoiced 50% in advance, balance before launch. If you cancel before work has begun, the advance is refunded in full, less any third-party costs already committed on your behalf (such as domains, licences or stock assets). Once design or development has begun, the advance covers work performed and is non-refundable; you receive everything produced up to that point. The balance payment is only ever invoiced against completed work.

Monthly services — social media, managed IT

Monthly fees are payable in advance and are non-refundable once the service month has begun. Where a minimum contract period applies, it is stated in your agreement; after it, either side may end the service with one month's written notice. If we ever fail to deliver an agreed month of service, we make it good or refund that month — whichever you prefer.

Kindly Join invitations

If you cancel before design work has started, your payment is refunded in full. Once a preview has been shared with you, the fee is non-refundable — the work has been done. Every invitation includes two rounds of refinements after the first preview; a round is one combined list of changes, completed together. Anything we got wrong — a spelling, a date, a detail — is corrected free of charge at any time, even after publishing. Additional revision rounds, or a change to a new design direction after preview, are chargeable at ₹500 + GST per round. After an invitation is published, factual updates such as a changed time or venue are made free of charge. Renewal fees for keeping an invitation live beyond 12 months are non-refundable once the renewal period starts.

How refunds are paid

Approved refunds are returned to the original payment method within 5–7 working days of approval. Payments made online are refunded through the same payment gateway; payments made by bank transfer are returned by bank transfer. Refunds cannot be issued to a different account or method than the one used to pay. To raise a refund request, write to accounts@tusglobal.tech with your invoice number.