Delivery Policy

Digital delivery only

TUS Global provides services and digital products. Nothing we sell is shipped physically, so no courier charges, tracking numbers or delivery addresses apply. Everything is delivered electronically — to your email address, your WhatsApp number, or directly into the systems and accounts agreed with you.

Project work — websites, applications, branding

Timelines are agreed in writing before work begins and stated in your proposal or agreement. As a guide, a standard business website is delivered in about two weeks from the date we receive your content and approvals. Larger applications are scheduled individually.

Delivery means the completed work is published to your domain or handed over to your accounts, with the files and access credentials transferred to you on final payment.

Ongoing services — social media, managed IT

Ongoing services are delivered continuously through the service month, in line with the scope agreed with you. Reporting is provided monthly. Service months begin on the date agreed in your engagement and continue until either side ends the arrangement under the notice terms in our Terms of Service.

Kindly Join invitations

Kindly Join (kindlyjoin.com) is our digital invitation product. After you share your details and photographs, your first design preview is delivered within 48 hours, usually by WhatsApp. Two rounds of refinements are included, each completed together as one set of changes.

Once you approve the design and payment is received, your invitation is published to its own web address — for example, yournames.kindlyjoin.com — and the link is sent to you by WhatsApp and email, normally within one working day of approval. The invitation stays live for 12 months from the date it is published.

Trip Updates

Access to the Trip Updates platform is provided once your agency account is created and your WhatsApp Business messaging setup is approved. Timelines for that approval depend on the messaging platform provider and are confirmed to you during onboarding.

If something is delayed

If we expect to miss a delivery date, we tell you before the date passes, with a revised timeline and the reason. Delays caused by awaiting content, approvals or third-party access from your side shift the delivery date accordingly.

Questions

For anything about a delivery in progress, write to support@tusglobal.tech or message us on WhatsApp — contact details and hours are on our Contact page.